Firma AROL s.r.o. - Diskuze, názory, doporučení a hodnocení

on august 30, I've send it back to AROL s.r.o. to get it fixed . they send me an email that :"Unfortunately, your complaint has not been recognized. According to the statement of ourTechnology guy, all the problems had be caused by careless handling."WHAT????I took care of the phone . I've even purchase a cover and a hi quality Tempered Glass Film Screen Protector for it.so I've call to AROL s.r.o. to get some explications why they do not recognized the guaranty.the lady that pick up the phone told me that she can not tell me... so I've ask her to give me a phone number were i can call and talk with somebody how can give me the info that i need.She told me that they do not have phones at "Tehnology department " ... I've told her that i will like to talk with her boss... and guess what... he doesn't have a phone ...she told me that i must send a email ... and maybe somebody will answer me ...WOOOWW!!! what kind of company is treating her customers like this??Just today (9.november) i got my phone back. It's not working, they send it back as they received. "Hello Razvan,we are really sorry, but your complaint has not been recognized.Here is a description of our technician:Mechanical damage, probably after the collapse, damaged corners telephone, upper right and lower corner of the glass brokenBut if you do not agree, we can try to put your telephone to another technician for another assessment.Also we can make you price offer for repair of telephone.Best regards"I don't know to what phone they have been seen a broken glass... The glass on my phone it's not broken...

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